Ayu Borneo - Bandar Sri Permaisuri

Reviews

• Na Suh

  3 months ago

  This was my first time doing foot massage in ayu borneo because i had leg pain. For me very nice front desk service but im very dissapointed for the massage.. the masseur seems to be tired, she ends up rubbing with her 2 fingers each my toes for almost 20min straight.. wasting my time cant feel a thing.. she seems to want easy job and just rubbing as if she wants to kill time.. my foot remain sore as if i havent had foot massage at all.. for neck massage its fine.. but very short less than 10min only.. i wont repeat coming here again. Very dissapointing. Cause i paid almost 100. Wasting money. Need to train ur staff well, if not interested to massage people just quit and do other job.

• Alliena Sharif

  4 months ago

  I have been a loyal customer of Ayu Borneo for quite some time, and this was my first visit to this particular branch. Unfortunately, it will most likely be my last. I genuinely appreciated the environment, cleanliness, and overall ambiance of the outlet. However, the massage experience was very disappointing. The massage lacked sufficient pressure and technique, and I could barely feel the treatment. I even requested the masseur to apply stronger pressure, but she responded, "I don't have power." What made the experience worse was that her colleague laughed at the situation. As I was in a couple's room with my friend, the interaction felt unprofessional and uncomfortable. In fact, throughout the session, whenever my masseur spoke or made a comment, the other masseur would laugh. While they may have been joking among themselves, it felt inappropriate and unprofessional in front of PAYING customers. It created an uncomfortable atmosphere and made us feel as though we were not being treated with the respect and professionalism expected from a wellness establishment. Another incident that left a bad impression was when my friend accidentally scrolled past a video on her phone and the volume briefly played out loud. She immediately lowered the volume, but before she could do so, her masseur rudely told her to keep silent. We completely understand the need to maintain a peaceful environment for guests, and we had no issue with being reminded. However, there is a polite and professional way to communicate with customers. The tone used was unnecessarily rude, especially considering it was an honest mistake that was corrected immediately. I have visited the Ampang and Wangsa Maju branches multiple times, and the masseurs there have always provided excellent service and professionalism. Unfortunately, the standard at this branch did not meet the expectations I have come to associate with Ayu Borneo. I am disappointed, as I have always enjoyed my experiences with Ayu Borneo, but this visit fell far below the level of service, courtesy, and professionalism I expected.

• Bebe

  8 months ago

  I had a generally good experience at this massage place. The environment is still new, very clean, and extremely comfortable. The place smells really nice, which immediately helps you relax. All the masseuses were friendly and had great massage skills — definitely a highlight of the visit. However, there was one disappointing issue. The male receptionist (Oliver, if I'm not mistaken) added balm to the massage price without asking me first. I did not request balm, and only noticed it when I checked the bill and corrected him. While he appeared embarrassed, there was no apology, which left a bad impression. Overall, the massage itself and the atmosphere were excellent, but I hope the front desk is more transparent and communicative about pricing in the future.

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